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Privacy Policy at dewa33

We collect and process your information only to run your account, process withdrawals through Touch 'n Go, GrabPay, Boost dan FPX, and keep your gaming experience secure.

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dewa33 Privacy Policy at dewa33
CONTACT & REQUESTS

How to Request Access or Changes

You have the right to ask what personal data dewa33 holds about you, request corrections if information is wrong, or ask us to delete your data…

Account Message Centre Log into your dewa33 account and send a data access or correction request directly…
Live Chat Support Open the live chat window in the lobby and explain your data request.
Email Privacy Officer Send formal requests for data access, correction or deletion to our privacy team.
DATA PROTECTION PRACTICES

Security, Retention and Your Rights

dewa33 encrypts all account login and payment data using industry-standard SSL technology. Your withdrawal requests are verified before processing to prevent fraud.

Encryption & Storage

All sensitive data—login credentials, payment details, account history—is encrypted in transit and at rest. We use secure servers with restricted admin access.

Withdrawal Verification

Before processing payments to Touch 'n Go, GrabPay, Boost or FPX, we verify your identity and the destination account to prevent fraud.

No Third-Party Selling

Your personal information is never sold or rented to advertisers, affiliate networks, or other companies. We keep your data within our systems.

Cookie Control

Session cookies help us remember your login and preferences. You can disable non-essential cookies in your browser settings without losing account access.

Data Retention Rules

Account data stays on file while your account is active. After closure, we retain records for six years to meet anti-money laundering and tax requirements.

Portable Data Export

Request a copy of your personal data in a machine-readable format. We'll compile and send it within 30 days of your verified request.

Frequently Asked Questions About Your Data

Below are answers to common questions about how dewa33 handles your information, from data collection through deletion.

We collect your full name, date of birth, email address, phone number, postal address, and preferred payment method. We also record your IP address and device type when you log in. This information is needed to verify your identity, process withdrawals through Touch 'n Go, GrabPay, Boost or FPX, and comply with Malaysian anti-money laundering regulations.

Your payment information is seen only by dewa33's payment processing team and the payment provider you choose—Touch 'n Go, GrabPay, Boost or FPX. These companies are bound by confidentiality agreements. We do not share your card or bank details with game studios, affiliate networks, or any third party outside this payment flow.

We retain your account records for six years after closure to meet Malaysian regulatory requirements for anti-money laundering and tax compliance. Gaming history, deposits and withdrawals are kept in our secure archive. You can request deletion of non-regulatory data, such as personal preferences, within 30 days of closure.

Yes. Log into your account, go to Account Settings, and select 'Request Data Export'. We will compile your personal information, gaming records, deposit and withdrawal history, and send it to your registered email in a standard format within 30 days.

Yes, we use session cookies to remember your login, language preference, and live-table selections. We do not use tracking cookies to follow you on other websites. You can disable cookies in your browser settings, but login and some live-table features may not work smoothly without them.

Contact our privacy officer immediately through your account message centre or email. We will investigate within seven business days. If you believe dewa33 has violated Malaysian privacy law, you can file a complaint with the relevant local data protection authority in your state.

All login and payment data is encrypted using SSL technology. We do not store full payment card details on our servers—only the payment provider holds that information. We run security audits quarterly and limit admin access to sensitive records. If a breach occurs, we notify affected users and authorities as required by law.

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